Privacy Policy

Information We Collect

When you visit raleighcustomsaunas.com or submit a contact or quote request form, we may collect the following types of information:

• Name, phone number, and email address submitted through contact forms
• Information about your sauna project, including type, location, and timeline
• Technical data such as IP address, browser type, device type, and pages visited, collected automatically through standard web analytics tools
• Cookie data as described in the Cookies section below

We only collect information that is necessary to respond to your inquiry, improve our website, and provide our services to Raleigh area homeowners and businesses.

How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your quote requests, consultation requests, and general inquiries
• To contact you by phone, email, or SMS text message regarding your sauna project
• To improve the content, functionality, and user experience of our website
• To analyze website traffic and understand how visitors interact with our pages
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling, and we do not sell your personal information to third parties for their own marketing purposes.

Information Sharing

Raleigh Custom Saunas does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our website and managing communications, such as our CRM and form processing platform, under confidentiality agreements
• When required by law, legal process, or government authority
• To protect the rights, safety, or property of Raleigh Custom Saunas, our clients, or others

Cookies

This website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device by your web browser when you visit a website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on this website. By continuing to use this website, you consent to our use of cookies as described in this policy.

Data Security

We take reasonable technical and administrative measures to protect the personal information you provide against unauthorized access, disclosure, alteration, or destruction. These measures include secure form transmission and access-controlled systems for storing contact information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Third-Party Links

This website may contain links to third-party websites, including Google Maps, social media platforms, and manufacturer websites. This Privacy Policy applies only to raleighcustomsaunas.com. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at the information provided below.

Changes to This Policy

Raleigh Custom Saunas reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. Your continued use of this website after any changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we handle your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Raleigh Custom Saunas
416 W Peace St, Raleigh, NC 27603
Phone: (984) 205-8644
Website: raleighcustomsaunas.com